Returns & Exchanges

At Pizazz Hair Official Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or washed to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and photos of the item to receive your Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the hair extensions in their original packaging, ensuring all tags, silk bags, and free gifts are included to avoid restocking fees.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our quality control center.

• 4.
  Inspection and Refund

  Once our specialists verify the hair's condition, your refund will be processed to your original payment method within 3-5 business days.